Privacy Policy

Global Relay Communications Inc. recognizes the privacy and security needs of its Customers, Resellers, Business Partners and employees. Protecting its Customer’s personal information is vitally important. Please read the following Privacy Policy to assist you in understanding how we handle the collection, use and disclosure of your personal information. Our policy is guided by the provincial and federal privacy laws applicable in British Columbia, Canada. This Privacy Policy is not exhaustive and Global Relay reserves the right to modify this Privacy Policy at any time, effective upon posting of the modified Privacy Policy to: http://www.globalrelay.com/policies/privacy. Changes to this Privacy Policy are deemed to be communicated to the Customers, Resellers, employees and other users upon their posting on this website.


Collected Information
Global Relay requires users of its Services to provide contact and other information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address, including certain information regarding Customer’s users.

Global Relay may also collect certain information from visitors to and customers of Global Relay’s website, which may include name, address, phone number, Internet address, user IDs and passwords, billing and transaction information, credit card or other financial information and contact preferences. This information is logged to help diagnose technical problems, and to administer Global Relay’s website and Services in order to constantly improve the quality of the Services. Global Relay may also track and analyze non-identifying and aggregate usage and volume statistical information from its visitors and Customers and provide such information to third parties.

In some cases Global Relay may ask for additional information, in order to provide technical support. Any such additional information would be of a technical nature and remain confidential. “Customer Data” means that Data stored by the Customer with Global Relay through use of the Services. Global Relay may access Customer Data and other information for technical processing purposes including: (a) the functionality of the Services; (b) the technical requirements of Global Relay’s Systems; (c) the technical requirements of the Services; or (d) to conform to other, similar technical requirements. Global Relay may access the Customer’s Account and Customer Data as necessary to identify or resolve technical problems or respond to complaints about the Services.

Global Relay also collects personal information of its employees in connection with human resources administration and functions. Global Relay employees can review their personal profile, compensation and job related data and to make changes to their personal information.


Global Relay maintains information about its Customers, including without limitation, User Account information, billing information, Services and support information, and frequency and use of Services. Global Relay may use this data for internal business purposes, or disclose Customer Data in aggregate form (i.e., not individually attributable to Customer) for marketing or other promotional purposes.

Global Relay may also share your personal information with third parties in responding to your requests for products or services or product evaluations. Global Relay will not sell, rent, trade or otherwise disclose individual Customer information to any third parties or outside companies for any reasons other than those specified below.

Global Relay may disclose Customer Data if Global Relay believes that such action is reasonably necessary: (a) to comply with the law; (b) to comply with legal process; (c) to enforce its agreements; (d) to respond to claims that the Customer uses the Services to support activities that violate the law or the rights of third parties; or (e) to exculpate Global Relay from charges of wrongdoing. However, Global Relay does not have a duty to make any such disclosures.

Neither Global Relay nor any party it contracts with will disclose Customer Data or Confidential Information to any other person unless such disclosure is required or authorized by law, or with prior written consent of the other party. In the event that a party is legally compelled, through whatever means, to provide access to Customer Data or Confidential Information, then the disclosing party will provide the other party with Notification of such an event as soon as it is reasonably practical to do so as to afford the opportunity to limit or prevent such disclosure. Notwithstanding the foregoing, should the Customer or the Reseller violate or cause or encourage a violation of the Acceptable Use Policy found at: http://www.globalrelay.com/policies/acceptable-use, Global Relay will actively assist and cooperate with law enforcement agencies and government authorities in collecting and tendering Confidential Information about the Reseller, the Customer and the Customer’s Data, as applicable.

Where the Customer provides Global Relay with credit card information, the Customer may be assured that Global Relay endeavors to use secure technologies to protect such information against unauthorized disclosures. Credit card information may be shared with the credit card companies themselves and with other credit verification organizations. Global Relay also may make general information about the purchases available to third parties from time to time.


Use of Information
The use of your email address by Global Relay is necessary to keep you well informed of maintenance, support and usage issues, invoicing and accounting issues, escalated critical issues and problem resolutions that may arise with the Services. Global Relay may also use email addresses to provide its Users with informative newsletters and other information.

Global Relay likes to keep its Customers informed via email and other means. Sometimes Global Relay uses personal and demographic information to help it determine which Services are most likely to be of interest to the Customer or help diagnose problems with its Systems or administration of its websites. Global Relay also uses demographic information to gather general interest in its products, to help in the analysis of product usage, purchasing, and target markets.


Global Relay does not require that you provide us with personal information. It is a voluntary decision to provide personal information; however, if you do not wish to provide the personal information requested, we may not be able to service you properly or receive the benefit for which the personal information is being requested. Except as expressly stated otherwise in this Privacy Policy, you may opt out of having Global Relay share personal information with third parties as described in this Privacy Policy by notifying Global Relay in writing of your desire to do so.

We will obtain your consent prior to the collection, use or disclosure of your information. Consent may be express or implied. Implied consent means that you provide the information to us and the purpose of providing such information would be clear to you, even if we did not state it. For purposes of the Services Agreement, by accepting the terms of the Services Agreement, the Customer is deemed to have consented to the use and disclosure of information of the Customer by Global Relay for purposes described in this Privacy Policy relating to the Services, as well as disclosure of the Customer’s account information to credit reporting agencies, credit bureaus or private credit reporting associations.



Global Relay is committed to continually improving the experience for its Customers as they visit its website. Accordingly, some information gathered on Global Relay’s website is stored in the form of ‘cookies’. Cookies are the most effective way to identify a unique user and understand their navigation during a visit. Global Relay uses cookies to store user identifications, personalize its site and offer secure Services for each account holder.


Third-Party Sites
Global Relay’s website contains hypertext links to other sites as a convenience to users. Global Relay is not responsible for the privacy practices or contents of any information provided by outside sites through these links. Customers and visitors will need to check the policy statement of these other sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the Customer to keep such information private and confidential.


Access to and Accuracy of your Information
Global Relay will try to keep your personal information accurate. We will provide you with access to your information and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.


Questions or Comments
If there are any questions or concerns about this Privacy Policy, or if you believe that the privacy of your personal information has not been respected, please contact us at legal@globalrelay.net


This document was last revised March 30, 2018.